Email us at support@lumicarebeauty.store

After your approved return is received and inspected, refunds are issued to the original payment method. Please allow 5-10 business days for your bank or payment provider to process the refund.

Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or an incorrect item.

Contact us within 7 days of delivery at support@lumicarebeauty.store. Include your order number and clear photos or videos of the item and packaging.

Email support@lumicarebeauty.store with your order number, the item you want to return, and the reason for return. Please do not send items back without contacting us first.

No. For hygiene and safety reasons, certain beauty and personal care items may not be eligible for return once opened or used.

You may request a return within 30 days of receiving your order. Items must be unused, in original condition, and in original packaging.

Free shipping may be available during promotions or when your order meets the current free shipping requirement shown on our website.

If your package appears lost or delayed, contact us with your order number and tracking number. We will review the issue and help you with the next steps.

Tracking may take a few business days to update after the carrier receives the package. If there is no update for several days, contact us at support@lumicarebeauty.store.

After your order ships, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take 2-5 business days to appear.

We currently ship to the United States.

Orders are usually processed within 1-3 business days. Standard delivery typically takes 7-15 business days after processing.

If you have a valid discount code, enter it at checkout before completing your order. Discount codes cannot always be applied after an order is placed.

You are charged when your order is placed and payment is successfully processed.

Payments may be declined because of incorrect billing details, insufficient funds, bank restrictions, expired cards, or fraud prevention checks. Please contact your bank or try another payment method.

Yes. Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our servers.

Available payment methods are shown at checkout. These may include major credit cards, debit cards, and other secure payment options supported by our store.

Check your spam or promotions folder first. If you still cannot find it, contact us at support@lumicarebeauty.store with the name and email used at checkout.

Some items may ship separately depending on supplier location and inventory availability. If your order ships in multiple packages, items may arrive on different days.

Email us immediately at support@lumicarebeauty.store with your order number and the correct address. Address changes cannot be guaranteed after processing begins.

Contact us as soon as possible at support@lumicarebeauty.store. We cannot guarantee changes or cancellations once an order has been processed or shipped.

No. You can place an order as a guest. Creating an account may help you view order history and save your information for faster checkout.

Click the account icon on our website and follow the sign-up instructions. Use the same email address you use at checkout so your order information is easier to find.

Go to the account login page and click "Forgot password" to reset it. You will receive an email with instructions if an account exists for that email address.

Log in to your account to update saved details when available. If you need help with an order-related email or shipping address, contact us at support@lumicarebeauty.store as soon as possible.

After checkout, you should receive an order confirmation email. Please check your spam or promotions folder if you do not see it.